Privacy Policy

Privacy Policy

Last updated: November 2025

Introduction

We are committed to safeguarding the privacy of our website visitors and clients.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users — in other words, where we determine the purposes and means of processing that personal data.

In this policy, “we”, “us” and “our” refer to South Wales Sales Solutions.

How We Use Your Personal Data

We may process data about your use of our website (“usage data”). This may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, pages viewed, and navigation paths, as well as timing and frequency information. The source of this usage data is our analytics tracking system. This data may be processed to analyse website performance and improve our services. The legal basis for this processing is our legitimate interests, namely monitoring and enhancing our website and services.

We may process information contained in any enquiry you submit to us regarding our services (“enquiry data”). This data may be processed for the purpose of offering, marketing, and providing relevant services to you. The legal basis for this processing is consent.

We may process information contained in or relating to any communication you send us (“correspondence data”). This may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purpose of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our business and client communications.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or otherwise. The legal basis for this processing is our legitimate interests, namely protecting and asserting our legal rights.

We may also process personal data where necessary for obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis is our legitimate interests, namely the protection and smooth operation of our business.

In addition to the specific purposes above, we may process your data where necessary for compliance with a legal obligation or in order to protect your vital interests or those of another natural person.

Please do not supply any other person’s personal data to us unless prompted to do so.

Providing Your Personal Data to Others

We may disclose your personal data to our insurers and/or professional advisers as reasonably necessary for obtaining or maintaining insurance, managing risks, obtaining professional advice, or the establishment, exercise, or defence of legal claims.

In addition, we may disclose your personal data when required to comply with a legal obligation, or to protect your vital interests or those of another natural person.

We will never sell, rent, or trade your personal data to third parties.

Retaining & Deleting Personal Data

This section sets out our data retention policies and procedures, which ensure compliance with our legal obligations regarding data retention and deletion.

Personal data processed for any purpose shall not be kept longer than necessary for that purpose.

We will retain your data as follows:

Correspondence and enquiry data will be retained for a minimum of 6 months and a maximum of 12 months from the date of submission.

Notwithstanding the above, we may retain your personal data where required to comply with a legal obligation or protect your vital interests or those of another person.

Security of Personal Data

We take appropriate technical and organisational precautions to secure your data and prevent loss, misuse, or alteration.

All personal data is stored on secure servers, computers, and devices with encryption and password protection.
Data transmitted between your browser and our server is protected using SSL encryption technology.

You acknowledge that data transmission over the internet can never be entirely secure, and we cannot guarantee the security of data sent online.

Amendments

We may update this policy periodically by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes.
This policy was last updated on 7th November 2025.

Your Rights

Under UK data protection law, you have the following rights:

The right to access your data

The right to rectification

The right to erasure (“right to be forgotten”)

The right to restrict processing

The right to object to processing

The right to data portability

The right to complain to a supervisory authority

The right to withdraw consent

You may exercise these rights by contacting us using the details below.

If you consider that our processing infringes data protection law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Third-Party Websites

Our website may include hyperlinks to third-party websites.
We are not responsible for the privacy policies or practices of third parties.

Updating Your Information

Please let us know if the personal information we hold about you needs to be corrected or updated.

Our Details

This website is owned and operated by South Wales Sales Solutions.

You can contact us here:

hello@southwalessales.com

Using our website contact form